PRIVACY POLICY
AskAwayHealth is a product of Alevyn Limited, UK, providing health information and advice.
We are committed to protecting the privacy and safety of the users of our platforms and will endeavour to keep the data that we encounter on our users as we provide goods and services, secure.
Please find below how we use the data that we collect and encounter from you and how we work with you to protect the data.
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In providing health information and advice, we collect personal data from you to provide us with better understanding of your requirements and needs.
By signing up to AskAwayHealth, you voluntarily share data with us to enable us to identify you including your name, gender, email, phone number, nationality, etc.
When you request for information, advice and consultation on your health, you voluntarily provide data on your health including any symptoms, signs, past medical history, ongoing medical conditions, medications, health and social needs, etc.
We require this information to have a good impression about your state of health and health and social needs to provide information and advice to point you in the right direction for the care that you need.
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We ensure that the data that you share with us on email, on our website and other platforms are safe and secure; limited to our use to provide the best possible service to you.
We do not share your data with third parties without your permission. In order to point you in the right direction of care, we obtain consent from you to refer you to a healthcare organisation or healthcare professional to look after your health.
We will usually provide a written summary of your presenting complaints and medical history to the healthcare organisation or healthcare professional.
We however cannot control how the healthcare organisation or healthcare professional that we refer you to following your consent uses your data.
We use your name, email address, telephone number and other contact details that you share with us to send you healthcare information, that is suitable to you, through our newsletters and blogs.
We may also contact you to voluntarily consent to participate in surveys as part of our ongoing research and in compliance with global data protection regulatory (GDPR) requirements.
We also use this data to provide important updates on activities that we are involved such as training events, workshops, conferences, etc.
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When you register on our website and platforms, your profile is automatically created. You have the right to review, correct, or delete your personal information with us at any time.
Just send us an email and we will update your information and status within 30 days of receipt of request. You also have the right to decline receiving information and materials from us by informing us and we will oblige within 30 days.
We will also give you the option to unsubscribe with every email, newsletter or blog that you receive from us.
If you want to completely exit our services, please send us an email and we will delete your data from our database.
You may occasionally access links from our website to expand your knowledge or provide more information on certain health matters.
Please note that we have no control over these links and are not responsible for their privacy policy and their practices. Please review the privacy policies of these websites regarding their responsibilities to your data to enable you to decide to opt in or opt out.
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AskAwayHealth is committed to providing services through our platforms in a way that is safe and data is secure. We will update our privacy policy if there are new changes to how we collect and use data, and how we protect your privacy, to keep you fully informed and to maintain transparency.
If you have any concerns or questions, please email us.